Residents urged to think before dialling 999 during industrial action - The Worcester Observer

Residents urged to think before dialling 999 during industrial action

Worcester Editorial 24th Sep, 2013 Updated: 19th Oct, 2016   0

HEREFORD and Worcester Fire and Rescue Service (HWFRS) is urging members of the public not to make unnecessary 999 calls during tomorrow’s (Wednesday) strike.

Fire chiefs have said there will be a reduced emergency response service in the city from 12pm until 4pm, and are asking for help from the community.

Area Commander Jon Pryce, head of operations for HWFRS, said: “Whilst the industrial action is on-going we will still be responding to 999 calls, but we are asking people to only call 999 if they really do need a fire engine.

“Our priority at the moment is to respond to those priority calls where a life may be at risk or someone needs to be rescued. If we respond to a non-emergency call then those most in need could be at risk.

“A non-emergency call could be to someone who is locked outside their house or where debris has fallen in the road. There are other agencies and organisations that can help in this instance.

“We do find ourselves in an unusual situation where we must prioritise our calls for those who are most in need of our assistance.

“However, I must emphasise that you should still call 999 in an emergency so that an experienced control room operator can deal with your situation. You must not try and call your local fire station directly.”

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