13th Dec, 2019

New tech to boost victim support service

Ross Crawford 14th Apr, 2019

HI-TECH consultancy Tisski has completed a five-figure project for West Mercia Police to transform how it delivers support to around 16,000 victims of crime per year.

Tisski developed an integrated digital case management and communications platform for a new in-house victim service, the Victim Advice Line.

The system, which went live on April 1, enables West Mercia’s Victim Advice Line to efficiently deliver high levels of support, guidance and care.

It’s designed to keep stakeholders connected and informed throughout the criminal justice process by providing a single, real-time view over victims and their care plans.

This includes a secure portal where victims can easily access status updates, key information, guidance and engage with the service using their preferred communication channels.

A robust set of governance tools ensures critical processes are followed, quality measures are tracked, and statutory reporting requirements met.

Matthew Chester, head of Victim Services at West Mercia Police, said: “Feedback from victims demonstrated the need for a single point of entry, quick updates on their case, and greater ownership of their journey.

“We’ve made best use of technology to deliver this priority initiative quickly, cost effectively and with minimal operational or financial risk.

“Tisski’s innovative configuration will ensure we can maintain a high quality, professional and compassionate service whilst minimising the overhead on valuable operational resources.”

Anna Assassa, chief executive of Warwickshire-based firm Tisski, said: “This project revolutionises the way the victim support is delivered and the step-change will make a real difference to many service users.

“Our team is proud to have lent their expertise to deliver a seamless transition and a platform that will help give victims of crime easy access to information and support.”


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