WORCESTER MP Tom Collins has called on national property manager First Port to deliver urgent improvements for leaseholders and residents in the city and across the country.
Last week Mr Collins joined a group of MPs in writing to First Port’s Managing Director to demand clear, accurate and transparent service charge accounting.
Mr Collins met First Port on a one-to-one basis in April, when he set out Worcester constituents’ concerns. Despite assurances, progress since that meeting has been painfully slow.
“People pay their service charges in good faith.” the MP said.
“In return they expect repairs to be done on time, transparent accounting and at least basic customer service when they raise an issue. Too many Worcester families are being failed. First Port must change radically, and fast.”
Alongside parliamentary colleagues, Mr Collins is helping to compile a detailed dossier of meetings, correspondence and unresolved cases.
The file will be submitted to The Property Institute and the Housing, Communities and Local Government Select Committee to support wider scrutiny of poor practice in the residential management sector.
“First Port are a large organisation and they should be able to do so much better. This has been going on for far too long – they are pulling the industry down when they should be leading,” Mr Collins added.
“Their customers deserve better.”
Worcester residents who are experiencing long-running or complex problems with their management company can email at [email protected] for help.
