LEVELS of confidence in West Mercia Police have increased, according to the latest survey, writes Elena Pereslucha.
Research was undertaken by West Mercia Police and Crime Commissioner (PCC), John Campion.
According to responses gathered between January and March 2026, 81 per cent of people have confidence in West Mercia – a rise of two per cent compared to the same period last year.
The research also found 70 per cent of people believed they would receive a good level of service from the force.
The survey showed resounding improvements across nearly all areas of policing and 58 per cent of people believed the force was doing a good or excellent job overall. And 59 per cent of people said they were satisfied with the level of policing in their area.
With road safety being a main focus of the PCC’s Safer Communities Plan, significant effort has been put into making road networks feel safer.
As a result, 10 per cent more people than last period feel confident in how the force is policing the roads.
Across West Mercia districts, 21 per cent of residents said they saw a police officer or a PCSO at least once a week. That figure was one per cent up on the same period in 2024/25.
With regard to contacting the police, 73 per cent of those getting in touch did so by phone call and 69 per cent said they felt they could also contact the police in a non-emergency – that was a four per cent increase on last year. Overall, 91 per cent of people said they felt confident to contact the force in general.
Mr Campion sad, while it was good to see overall progress being made across all areas, there was still work to do.
He vowed to continue to work with the Chief Constable to ensure further improvements were made, highlighting his focus on neighbourhood policing.
“I’m determined to put the voice of the public at the heart of policing to effect continued real positive change that delivers safer communities for all across all of West Mercia.”
