A HOSPICE in Worcester has been upgraded from good to outstanding following an inspection from the Care Quality Commission (CQC) in March.
The service, run by St Richard’s Hospice Foundation, is a purpose-built hospice that cares for people over the age of 18 with illness that can’t be cured who require specialist palliative and end of life care.
The service also provides emotional support for people important to those they care for.
Craig Howarth, CQC deputy director of operations in Worcestershire, said: “During our inspection of St Richard’s Hospice, we found a service committed to providing the highest level of care possible during the most challenging times of people’s lives.
“Leaders and staff demonstrated passion for their role during this time, which was evident in the care people and their families received.”
The CQC said people and their loved ones told them of their positive experiences of the care and support they received and the hospice allowed people to self-refer to the service, and its flexible approach meant that people and their families could explore what the service had to offer at their own pace.
Mr Howarth added: “It was also heartening to see the way staff went above and beyond to help people feel comfortable and have fun at an incredibly difficult time in their life.
“They supported people to take part in pamper sessions in designated spa bathrooms which had a jacuzzi bath, special lighting and facilities so people could enjoy their favourite music.
“They also helped arrange events such as movie nights and onsite race day experiences.”
The report said inspectors saw staff who were caring and kind while respecting people’s privacy and dignity.
They showed empathy towards the people they cared for, while supporting each other which helped create a supportive team culture.
Mr Howarth said: “The whole team at St Richard’s Hospice should be delighted with the findings of our report, which reflects their dedication to providing excellent care.”
Mike Wilkerson, chief executive of St Richard’s, said: “This rating marks a significant milestone for our hospice, the people we care for, our team—and our wider community.
“I am hugely proud of every member of the team, and feel truly humble to work alongside such amazing people who make a real difference to our patients and loved ones each day.
“However, none of this would be possible without our community who enable us to provide the level of care we do.
“With around 80 per cent of our income provided by our community, it is only thanks to the generosity of supporters that we can continue our work.
“This achievement is one shared by our whole community, and we thank all of you for playing your part to enable outstanding hospice care for people in Worcestershire.”
