AN ESTIMATED 30,000 car parking payments yet to be debited from customers’ bank accounts are due to be processed as the fall-out from the city’s car park problems continue.
Duplicate payments for parking sessions at Worcester’s car parks have now all been dealt with, with payments expected to arrive in customers’ bank accounts by the end of this week.
However, around £57,000 in genuine car parking payments have yet to be processed.
After the issue of duplicate payments became apparent, Worcester City Council ordered a stop on payment processing, with the last batch of payments processed on September 30.
This meant many batches of transactions were held back and there are therefore car park payments relating to valid car parking sessions between August 29 and September 28 that have yet to be dealt with.
The council has now instructed machine operator Flowbird to begin processing these transactions and customers who have parked during this period are assured these are NOT further duplicate payments, but are valid ones which are merely delayed in leaving their accounts.
Shane Flynn, director of finance at Worcester City Council, said: “While we are pleased to hear all duplicate payments have now been dealt with, there is still some work to be done on processing payments which were put on hold once the duplicate payment issue became apparent.
“Firstly, we would ask people to check their accounts to ensure they have received their refunds and if they haven’t, to contact us at [email protected]
“Secondly, we also suggest if people have further payments taken from their accounts, they check to make sure they do relate to valid car parking sessions.
“With these remaining payments, people may have parked several times and will likely see the payments all taken out at once, or within a couple of days.
“We would like to assure customers these will be multiple payments, rather than duplicate payments,” he added.
Anyone who suffered financial issues such as bank or overdraft charges as a result of the error is asked to e-mail [email protected].
For a refund of parking charges put ‘Duplicate Payments Refund Request’ in the subject box, for a reimbursement of bank charges type ‘Request for Reimbursement of bank charges.
